Privacy Policy

Welcome to Touchwood Laser Clinic! Owned and operated by TOUCHWOOD LASER & SKIN CLINIC LTD, Company number 13317685, Registered office address: 14 Frederick Road, Edgbaston, Birmingham, England, B15 1JD.

This Privacy Policy provides information about the collection, processing, and protection of personal data on our website, www.touchwoodlaserclinic.co.uk, in accordance with the UK Data Protection Act (“DPA”) and the EU General Data Protection Regulation (“GDPR”).

Personal Data

Personal data encompasses information such as names, email addresses, and user behavior. We process users' inventory data (e.g., patient names, email addresses, and phone numbers), usage data (e.g., visited pages, product interests), and content data (e.g., information from contact and booking forms).

Data Controller and Contact Information

The entity responsible for data processing is Touchwood Laser & Skin Clinic, located at 14 Frederick Rd, Birmingham B15 1JD, United Kingdom. Contact us via email at info@balsbeautystudio.co.uk or by phone at +447770435735.

Legal Basis for Processing

We process personal data for contractual obligations, legitimate interests, and with consent (Art. 6 para. 1 a GDPR). Consent can be revoked, but processing prior to revocation remains unaffected.

Data Recipients

Access to your data is limited to those within Touchwood Laser Clinic fulfilling contractual and legal obligations. Processors (e.g., healthcare providers, IT services) may also receive data with appropriate legal and organizational safeguards.

Data Storage Duration

We store personal data for the duration of the business relationship and comply with statutory retention periods, which range from two to six years.

Data Protection Rights

Data subjects have rights, including information, rectification, deletion, and data portability. Consent can be revoked, and objections can be raised against processing for direct marketing.

Direct Advertising and Marketing

Direct advertising may occur based on your consent. Marketing communication, often via email, is managed by us or contracted service providers, allowing opt-out options.

Automated Decision-Making

We do not use fully automated decision-making except where legally required, ensuring transparency when applicable.

Obligation to Provide Data

You are required to provide necessary data for business relationship establishment and compliance with legal obligations.

Account Registration

Account data (name, email, password) is processed for account creation. Deletion is possible at any time.

Online Shop and Bookings

Order and booking information is stored for contractual fulfillment.

Financial Data

Financial data is handled by payment service providers, and their privacy policies apply.

Access Data and Log Files

Server log files, including access data, are collected for security purposes and stored for a maximum of seven days.

Cookies & Reach Measurement

Cookies information is detailed in our Cookie Policy.

Third-Party Services

Third-party services (e.g., Google Maps, Google Fonts) may process IP addresses. Privacy policies of respective providers apply.

Social Media Presence

Online presences on social media platforms adhere to operators' terms and conditions and data processing guidelines.

Changes and Updates

This Privacy Policy may be updated, and users will be informed of any significant changes requiring their cooperation.

Concerns and Contact

For privacy concerns or questions, contact us at +447770435735 or info@balsbeautystudio.co.uk.